1. Introduction
At Pack and Stack Removals, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
By using our services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect
We collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, billing address, and shipping address.

• Payment Information: We process payment information (e.g., credit card details) securely, but we do not store sensitive payment data.

• Service Details: Information about your booked removal, including dates, locations, and details of the items to be moved.

• Technical Information: Information such as IP address, browser type, and usage data when you visit our website.

3. How We Use Your Information
We use your personal information for the following purposes:

• To provide and manage our removal services.

• To process payments and handle transactions.

• To communicate with you regarding your booking, including confirmations, updates, and any issues related to your move.

• To improve our website and customer service.

• To send marketing communications, with your consent, about new services or promotions.

4. Sharing Your Information
We do not share your personal information with third parties except in the following cases:

• Service Providers: We may share your data with trusted third-party service providers who assist in delivering our services (e.g., payment processors, IT services).

• Legal Requirements: We may disclose your information if required to do so by law or to protect our legal rights.

5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access or disclosure. We use encryption and secure servers to store sensitive data, but please note that no data transmission over the internet is 100% secure.

6. Your Rights
You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Correct any inaccuracies in your personal data.

• Deletion: Request that we delete your personal data, subject to certain exceptions.

• Opt-Out: You can opt-out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at packandstackremovals@outlook.com.

7. Cookies
Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device to help us remember your preferences and track website usage. You can control cookie settings through your browser.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. Please review the policy regularly to stay informed about how we protect your personal information.

9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us:

• Website: www.packandstackremovals.co.uk

• Phone: 07468 432131

• Email: packandstackremovals@outlook.com